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Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on the FAQ page.

How It Works

Step 1:

Call 1-800-767-1062 and ask for a technical support representative. This is required! Once you are on the phone with a member of our support team, you will be asked to connect to https://join.me in your web browser.

Step 2:

Click on the orange button to ‘start meeting’.

Step 3:

A small, virus-free applet will download. If a Security Warning window pops up, click ‘Run’.

Step 4:

The join.me toolbar will appear on your screen. Note the 9-digit number in the toolbar, and give it to the technical support representative.

Step 5:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 6:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Upcoming Events

Kentucky ACTE Summer Program
Louisville, Kentucky
Sunday, Jul. 23, 2017 - Wednesday, Jul. 26, 2017


Missouri ACTE Conference
Sprinfield, MO
Monday, Jul. 24, 2017 - Thursday, Jul. 27, 2017


Arkansas ACTE Conference
Hot Springs, Arkansas
Sunday, Jul. 30, 2017 - Tuesday, Aug. 1, 2017

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